The Tourism Development Fund ("the Fund") emphasizes its commitment to ensuring customer satisfaction by delivering its services through a range of communication channels. Below you will find a list of the services provided by the Fund and the time required to provide each service. Customers must also adhere to the terms and conditions for each service, as explained in the e-services guide .
Privacy and confidentiality of information:
The Fund reaffirms its commitment to safeguarding the confidentiality of customer information, strictly adhering to the laws and regulations governing data privacy in the Kingdom of Saudi Arabia
Providing communication mechanisms:
In case of any inquiries, you can contact the Fund through its official social media channels or via the website using the link:contact us
Service Level Agreements:
# | Service Name | Execution Time* | Availability** |
|---|---|---|---|
1 | Investor and project qualification | 5 working days | around-the-clock service |
2 | Disbursement Execution Request | 5 Working Days | During Working Hours |
3 | Remaining Balance Report | 1 Working Day | During Working Hours |
4 | Approving Loan Request | 3 Months | During Working Hours |
5 | Preparing a credit facilities documentation | 5 working days | During Working Hours |
6 | Apply to TDF Grow Accelerator | Instant | During Registration Periods |
7 | Apply to TDF Grow space booking | Instant | around-the-clock service |
8 | Apply to TDF Grow Center Consultation | Instant | around-the-clock service |
Register to attend TDF Grow workshops | Instant | around-the-clock service |
The Fund may extend the period in the event of deficiencies in the requirements or information provided by the client and/or services whose nature requires referring them to a third party.
The official working hours of the Fund are from Sunday to Thursday, from 9:00 am to 5:00 pm.
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